Shipping policy

At NOVAVAULTCO.STORE, we understand that practical organization products are most useful when they arrive safely, in good condition, and within a reasonable timeframe. Whether your order includes magnetic number stickers, calendar magnets, or a black magnetic board, we aim to prepare and ship each package with care.

This Shipping Policy explains our shipping charges, order processing procedures, delivery arrangements, and the steps to take if a package is delayed, damaged, or delivered to an incorrect address.

4.1 Shipping Fees

We currently offer the following shipping structure:

  • Free Shipping: Orders with a merchandise subtotal of $10.00 or more.

  • Shipping Fee: Orders with a merchandise subtotal below $10.00 are charged $5.99.

The $10.00 threshold is calculated before applicable taxes and shipping charges. Any discount or promotional offer that changes the merchandise subtotal may affect whether an order qualifies for free shipping.

The final shipping fee, if applicable, will be displayed at checkout before you complete your purchase.

If a promotion provides different shipping terms, the terms clearly displayed in that promotion or at checkout will apply to the eligible order.

4.2 Order Processing

After an order is submitted, our team or fulfillment partners begin the process of confirming the order details, checking product availability, preparing the items, and arranging shipment.

Processing time is separate from carrier transit time.

As a suggested operational target, orders may be prepared within 1–3 business days, excluding weekends and applicable public holidays. This is an estimated processing timeframe, not a guaranteed dispatch commitment. NOVAVAULTCO.STORE should confirm that this estimate accurately reflects its actual fulfillment operations before publishing it as a firm service standard.

During periods of unusually high order volume, inventory changes, severe weather, or fulfillment interruptions, preparation may take longer. If a material delay affects your order, we will provide appropriate information and available options.

4.3 Shipping and Delivery Estimates

The delivery timeframe depends on the destination, carrier service, shipping network, and other conditions affecting transportation.

Any delivery estimate shown on a product page, checkout page, or shipping notification should be treated as an estimate unless expressly identified as a guaranteed delivery commitment.

We do not promise a specific delivery date where the carrier or fulfillment arrangement does not support that promise.

For online orders covered by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for their stated shipping time. If no shipping time is stated, the rule generally requires a reasonable basis to ship within 30 days. When a seller cannot meet the applicable time, it must provide the required delay and cancellation options or issue a prompt refund.


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4.4 Order Confirmation and Tracking

After placing an order, you should receive an order confirmation using the contact information supplied at checkout.

When tracking information is available, it may be sent by email or made available through an order-status page.

Please note:

  • Tracking information may take time to become active after a carrier receives the shipment data.

  • Some tracking systems do not display movement immediately after dispatch.

  • Carrier scans may be delayed during weekends, holidays, or high-volume periods.

  • A tracking status may not update continuously while a package is moving between facilities.

If your tracking information appears inactive for an extended period or does not reflect the expected progress of your package, contact [email protected] with your order number.

4.5 Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout.

Before submitting an order, please review:

  • Recipient name.

  • Street address and unit or apartment number.

  • City, state, and ZIP code.

  • Contact details, where requested.

If you notice an error, contact us immediately. We will try to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible after the package has entered the carrier network.

Additional delivery charges or reshipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law and where the issue was not caused by our fulfillment error.

4.6 Packaging and Product Protection

We take reasonable care when preparing magnetic products for shipment.

Depending on the product, packaging may include protective sleeves, backing cards, cushioning materials, or other protective components intended to reduce movement and surface damage during transportation.

Magnetic number stickers and calendar magnets should be protected from excessive bending, moisture, and pressure. Black magnetic boards should be packed in a manner appropriate to their size and structure to help reduce the risk of scratches, dents, and corner damage.

Packaging materials may vary depending on the item, order quantity, and fulfillment method.

4.7 Split Shipments

If an order contains multiple products, the items may occasionally be shipped in separate packages due to inventory availability, package dimensions, or fulfillment arrangements.

In that situation:

  • Each package may have its own tracking information.

  • Packages may arrive on different dates.

  • A shipment notification may cover only part of the order.

  • You should allow the relevant delivery information to update before reporting an item as missing.

If an item remains undelivered after the other items have arrived, contact us so we can review the order.

4.8 Delayed Shipments

Delivery may be affected by circumstances such as:

  • Severe weather.

  • Carrier network congestion.

  • Public holidays.

  • Transportation disruptions.

  • Incorrect or incomplete addresses.

  • Security or delivery access restrictions.

  • Unexpected inventory or fulfillment issues.

If we learn that an order cannot be shipped within the applicable promised period, we will provide the delay options required by law. Depending on the circumstances, you may be offered the opportunity to agree to a revised shipment date or cancel the unshipped order for a refund.

We will not treat a customer's silence as consent where the applicable rules require express consent.

4.9 Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox, porch, garage, or other designated delivery area.

  • Whether another household member or building manager accepted the package.

  • Whether the carrier left the package at a nearby delivery location.

  • Whether the shipping address on your order confirmation is correct.

If the package remains missing, email [email protected] with your order number and tracking details.

We will review the available shipping information and, where appropriate, coordinate with the carrier to investigate the delivery status. The resolution will depend on the facts of the shipment and applicable law.

4.10 Damaged Packages

If your magnetic board arrives with a dent, a corner is damaged, or the magnetic stickers or calendar magnets are unusable due to shipping damage, please contact us promptly.

Include your order number and photographs of:

  • The outer shipping package.

  • The shipping label, if available.

  • The damaged product.

  • Any visible internal packaging damage.

Please retain the original packaging until the issue has been reviewed, as it may help establish how the damage occurred.

We will evaluate the report and provide an appropriate resolution, which may include a replacement, refund, or another remedy available under applicable law.

4.11 Undeliverable and Returned Packages

A package may be returned to the sender if the address is incomplete, the recipient cannot be located, delivery is refused, or the carrier cannot complete delivery after its applicable attempts.

If a package is returned to us, we will contact you using the information available on the order.

Depending on the circumstances, we may arrange reshipment after confirming the correct address. If the return resulted from an error on our part, we will take responsibility for the appropriate corrective action. If the issue resulted from customer-provided address information or a delivery instruction, additional shipping costs may apply where permitted by law.

4.12 Shipping Questions

For shipping assistance, order tracking, or delivery concerns, contact:

Email: [email protected]
Contact Person: Karen Alvarado
Company: VF CORPORATION
Address: 105 CORPORATE CENTER BLVD., GREENSBORO, NC 27408, USA