Refund policy

At NOVAVAULTCO.STORE, we want every purchase to make organizing, planning, and decorating your space a little easier. Whether you are using magnetic number stickers to label important dates, calendar magnets to keep your schedule visible, or a black magnetic board to create a practical planning area, we want your products to arrive in satisfactory condition and match the information presented on our website.

This Return and Refund Policy explains when an item may be returned, how refunds are handled, and what to do if an order arrives damaged, defective, incomplete, or different from what you purchased.

1.1 Return Eligibility

You may request a return within 30 calendar days after the date your order is delivered if you change your mind or decide that the product is not suitable for your needs.

To qualify for a standard change-of-mind return, the item should meet the following conditions:

  • It must be unused and in its original condition.

  • Magnetic number stickers and calendar magnets must not have been applied, written on, cut, altered, or otherwise used.

  • The magnetic board must not show installation marks, scratches, dents, bending, or other signs of use beyond what is reasonably necessary to inspect it.

  • All original accessories, protective materials, labels, and included components should be returned where applicable.

  • The product should be packed securely to prevent damage during transportation.

For products supplied in sets or bundles, we generally ask that the complete set be returned unless the issue concerns only a specific missing or defective component.

A return request does not automatically mean that a refund has been approved. Our customer support team will review the request and provide the appropriate return instructions.

1.2 Products That Cannot Be Accepted for Ordinary Change-of-Mind Returns

Because our products may contain adhesive-backed components, magnetic surfaces, printed markings, or protective finishes, certain conditions can make an item unsuitable for resale.

Unless required by applicable law, we may decline a voluntary change-of-mind return when:

  • Magnetic stickers have already been peeled from their backing or attached to a surface.

  • Calendar magnets have been written on, damaged, stained, or modified.

  • A magnetic board has been installed, drilled, mounted, or used in a manner that leaves marks or physical damage.

  • The product has been exposed to moisture, excessive heat, chemicals, or improper storage conditions that affect its appearance or function.

  • The item is returned without essential components or with damage caused after delivery.

  • The return request is submitted after the applicable return period.

These limitations apply to ordinary preference-based returns. They do not remove any rights you may have if an item is defective, damaged upon arrival, incorrectly supplied, or otherwise fails to meet applicable consumer protection requirements.

1.3 Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If a magnetic board has a damaged corner, if a set of calendar magnets is missing pieces, if magnetic number stickers arrive creased or unusable, or if you receive a product different from the one ordered, contact us as soon as reasonably possible.

Please email [email protected] and include:

  • Your order number.

  • The name or description of the affected product.

  • A brief explanation of the problem.

  • Clear photographs showing the item and, where relevant, its packaging or shipping damage.

Photographs help us understand the issue and determine the most practical solution. We may offer a replacement, missing-part shipment, repair where appropriate, refund, or another remedy permitted by law.

You will not be required to pay a return shipping fee for an item that we confirm was damaged before delivery, defective, or incorrectly supplied, where the applicable remedy requires us to cover that cost.

1.4 How to Request a Return

To begin a return, send an email to [email protected] with the subject line “Return Request – [Order Number].”

Please provide your name, order number, product name, reason for the return, and any relevant photographs.

Our team will review your request and, if the return is approved, provide instructions regarding the return method and destination. Please do not send merchandise to our business address without first receiving return authorization, as this may delay processing or make it difficult to identify your package.

Return Address:

VF CORPORATION
105 CORPORATE CENTER BLVD.
GREENSBORO, NC 27408
United States

We may provide an alternative return instruction when necessary for efficient handling of a particular order.

1.5 Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for the cost of return shipping unless we expressly agree otherwise.

We recommend using a shipping service that provides tracking. You are responsible for keeping proof of shipment until the returned item has been received and reviewed.

If the return is necessary because we shipped the wrong item or the product arrived damaged or defective, we will explain the appropriate return arrangements and will not impose an ordinary change-of-mind return shipping charge where applicable law requires otherwise.

Original shipping charges, if any, will be handled in accordance with the circumstances of the return and applicable law.

1.6 Refund Review and Processing

After your returned product arrives, we will inspect its condition and determine whether it meets the applicable return requirements.

If approved, the refund will generally be issued to the original payment method. We aim to initiate eligible refunds within 5–10 business days after completing the return review. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

A refund may include:

  • The eligible purchase price of the returned merchandise.

  • Applicable taxes associated with the refunded merchandise.

  • Shipping charges where a refund is required by law or appropriate under the circumstances.

We do not substitute store credit or a gift voucher for a refund when a monetary refund is legally required.

1.7 Partial Refunds and Missing Components

If only one item in a multi-item order is returned, the refund will generally be calculated based on the eligible price of that item, taking into account any applicable bundle pricing or promotional discount.

If a product arrives with missing magnetic pieces, incomplete accessories, or a packaging issue, we may first offer to send the missing components if that is a reasonable solution and you agree. You may still have other remedies available under applicable law.

1.8 Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order before it enters fulfillment or is handed to the shipping carrier. Once an order has been dispatched, cancellation may no longer be possible. In that situation, you may request a return after delivery under this policy, subject to the applicable requirements.

If we cannot fulfill an order, we will notify you and issue any refund required by law. For covered online orders, federal shipping rules require sellers to provide appropriate delay options or cancel and refund when merchandise cannot be shipped within the applicable time.


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1.9 Exchanges

If you would prefer a different size, style, quantity, or product configuration, contact us before returning the original item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

1.10 Consumer Rights

This policy describes our voluntary return procedures and is not intended to restrict rights that consumers may have under applicable federal or North Carolina law. Nothing in this policy excludes or limits a remedy that cannot legally be excluded or limited.