Privacy policy

NOVAVAULTCO.STORE respects the privacy of visitors and customers. We understand that placing an online order involves sharing information that deserves careful handling. This Privacy Policy explains what information we may collect, why we use it, when it may be shared, and the choices available to you.

This policy applies to information collected through **https://www.novavaultco.store/**, customer service communications, and transactions associated with our online store.

2.1 Business Information

The store is operated by:

VF CORPORATION
105 CORPORATE CENTER BLVD.
GREENSBORO, NC 27408
United States

Privacy-related questions may be sent to:

Email: [email protected]
Contact Person: Karen Alvarado

2.2 Information We May Collect

Depending on how you interact with our website, we may collect several categories of information.

A. Personal and Contact Information

When you place an order, create an account, or contact customer service, we may collect:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Information you voluntarily include in customer service messages.

We use this information to identify your order, communicate with you, arrange delivery, and respond to requests.

B. Order and Transaction Information

When you purchase magnetic number stickers, calendar magnets, black magnetic boards, or related products, we may collect information such as:

  • Products purchased.

  • Product quantities and order totals.

  • Order confirmation and transaction references.

  • Shipping selections and delivery status.

  • Refund, return, and exchange history.

  • Applicable taxes and shipping charges.

Payment card information is generally processed by the payment service provider selected at checkout. We do not intend to collect or store full payment card numbers or security codes on our own systems unless a specific payment arrangement clearly states otherwise.

C. Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages viewed and links selected.

  • Approximate visit time and duration.

  • Referring website or traffic source.

  • Cookie identifiers and similar technical data.

This information helps us understand how visitors use the website and identify technical problems.

D. Communications and Feedback

If you contact us about a magnetic board, a missing set of calendar magnets, an order delay, or another matter, we may retain the information you provide so that we can respond and maintain a record of the customer service interaction.

2.3 How We Use Information

We use collected information for legitimate business and operational purposes, including:

  1. Order fulfillment: To confirm purchases, process transactions, prepare products, and arrange delivery.

  2. Customer service: To answer questions, investigate complaints, and handle returns or refunds.

  3. Account administration: To maintain customer accounts and support account-related requests.

  4. Website operation: To maintain website functionality, improve navigation, and troubleshoot technical errors.

  5. Fraud prevention: To identify suspicious transactions, protect the store, and reduce unauthorized activity.

  6. Business analysis: To understand product demand, evaluate website performance, and improve our product selection.

  7. Legal compliance: To maintain business records and respond to valid legal requests.

  8. Customer communications: To send order confirmations, shipping updates, service notices, and, where permitted, promotional messages.

We do not use order information to make claims about a product's properties that are not supported by the actual product specifications.

2.4 Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies.

These tools may help us:

  • Keep shopping cart contents available during a visit.

  • Remember certain website preferences.

  • Understand website traffic and performance.

  • Identify technical issues.

  • Measure the effectiveness of advertising or promotional campaigns, where enabled.

You can manage cookies through your browser settings. Blocking certain cookies may affect shopping cart functions, checkout, or other website features.

Where required by applicable law, we will provide additional choices or notices concerning non-essential cookies and similar tracking technologies.

2.5 When We Share Information

We may disclose relevant information to service providers that help us operate the store. These may include:

  • Payment processors and payment security providers.

  • Shipping carriers and fulfillment partners.

  • Website hosting and e-commerce platform providers.

  • Customer support and communication services.

  • Fraud prevention and cybersecurity providers.

  • Analytics and advertising service providers, where used.

  • Professional advisers, auditors, or legal representatives.

We share only the information reasonably needed for the relevant service or business purpose.

We may also disclose information when required by law, in response to valid legal process, to protect our rights, or in connection with a business transaction such as a merger, restructuring, or sale of assets.

We do not describe ordinary service-provider disclosures as a sale of personal information. If a particular activity is legally considered a sale, sharing, or targeted advertising under an applicable privacy law, we will address the relevant notice and choice requirements.

2.6 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no website, email system, or internet transmission can be guaranteed to be completely secure. Customers should use strong passwords, protect their email accounts, and avoid sending sensitive payment information through ordinary email.

If a qualifying security breach occurs, we will take appropriate steps to investigate, contain, and respond to it, including providing notices required by applicable law.

North Carolina's security-breach notification requirements are addressed in N.C. Gen. Stat. § 75-65, which establishes notice obligations for covered businesses following certain breaches involving personal information.


ncleg.gov+1

 

2.7 Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete and document transactions.

  • Provide customer service.

  • Maintain accounting and tax records.

  • Resolve disputes and enforce agreements.

  • Detect and prevent fraud.

  • Meet applicable legal obligations.

When information is no longer reasonably required for these purposes, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

2.8 Your Privacy Choices

Depending on applicable law and the circumstances of your interaction with us, you may be able to:

  • Request access to certain personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of eligible information.

  • Opt out of promotional emails.

  • Adjust browser cookie settings.

  • Ask questions about how your information is used.

To submit a privacy-related request, email [email protected]. We may need to verify your identity before responding. Some information may need to be retained where the law permits or requires it, such as records necessary for tax, accounting, security, or legal compliance.

2.9 Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the link included in the message or by contacting us directly.

Even after opting out of marketing communications, you may continue to receive essential transactional messages, such as order confirmations, shipping notifications, refund updates, and responses to customer service requests.

2.10 Children's Privacy

Our online store is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 in a manner that requires parental consent under applicable law, we will take appropriate steps to address the information.

2.11 Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of external websites that we do not control.

We encourage visitors to review the privacy terms of any third-party service before providing personal information.

2.12 Changes to This Privacy Policy

We may update this Privacy Policy when our website features, service providers, business practices, or legal obligations change.

The revised version will be posted on this page with an updated effective date. Your continued use of the website after an update means that you have had an opportunity to review the revised policy; it does not waive any rights that applicable law gives you.